We are InfoTip
Your partner for the optimization of service processes
Our special corporate structure combines our unique know-how with the specific advantages of both small and large companies.
For us, everything revolves around the digitization of service processes. With our products and services, we make service and customer support processes more transparent, faster and more efficient. From warranty, repair and exchange processes to cashback campaigns and the fiduciary payment of handling fees - with our digital solutions, you can cover all your service processes holistically.
In its complexity, perfect service is a major challenge for any company. That is why we support our customers in fulfilling their service promises. We see ourselves as experts in service management and make complex service processes faster and more efficient with our highly digitized IT solutions. In the process, our systems create systematic structures and absolute transparency for everyone involved in the service process.
Our vision is to provide our customers with the most efficient IT solutions for service cases. In doing so, we want to create a pleasant experience for all parties and together, through our solutions, create real value.
In doing so, we are constantly growing and evolving and contributing to a sustainable future with our systems.
Since 1997, we have been connecting end customers, manufacturers, logisticians and workshops with our software, thereby enabling complete transparency and a well-coordinated process of service cases for all parties involved.
We stand for individual solutions and work together with our customers specifically on the optimal implementation for them.
With our agile project methods and our specialized team, we always find a solution. As a direct partner, we support you from the very beginning and stand by your side throughout until the project is completed.
These companies trust InfoTip
Service for over 20 years
Founded in 1997 as a joint, multi-vendor IT service company for the consumer electronics industry, InfoTip continues to evolve. But our passion is and remains service.
In January 1997, the official foundation of InfoTip Service GmbH takes place in Frankfurt am Main. By this time, the provisional company had developed from diskette dispatch of repair instructions, to spare parts orders via btx/Datex J, to data exchange via the telephone network as the first ISDN application.
1998 to 2003
In the first four years after its foundation, the InfoTip system already reaches over 5,100 users from Germany, Austria and Switzerland. The data transfer of repair instructions and spare parts orders takes place via ISDN line or Internet download (FTP). The company also introduces the InfoTip PDB (product database), on which almost 50 manufacturers make their product data available by that time.
2004 to 2005
In 2004, InfoTip's most successful product to date, the InfoTip Repair Tracking Service System (RTS), was launched. Centralized repairs can be coordinated and handled via the multi-vendor service platform operated by InfoTip.
In addition, the original InfoTip system gets a completely new user interface in 2005 and is named ISS - Information & Service Suite.
2006 to 2012
InfoTips RTS continues to grow and now has over 20,000 registered users across Europe. In 2011, the 2,000,000th order will be processed via RTS.
In addition, a comprehensive tool for handling recalls is being developed on the basis of RTS, which will be introduced in 2012 as an additional product, the Recall Management System (RMS).
2013 to 2020
InfoTip's products and services are now in use worldwide and are used by well-known customers from various industries. In addition, InfoTip has obtained ISO/IEC 27001:2017 and ISO 9001:2017 certifications to ensure continuous improvement of security and reliability, as well as its own quality and data security standards in the wake of the new GDPR.
Since the beginning of 2021 InfoTip is a certified Salesforce Consulting Partner and extends its existing service portfolio with the integration and implementation of Salesforce products.
As an expert in service management, InfoTip is continuously developing its highly digitized applications and is constantly working on innovative IT solutions.