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MORE THAN SOFTWARE

Our products and services

Thanks to over 25 years of project experience in optimizing service processes, we know how good service works. As experts in IT solutions for service management, we at InfoTip understand complex manufacturer-customer relationships and are therefore able to significantly strengthen them through structured and systematic service and logistics processes.

From process consulting in the context of digitization, fiduciary payment processing for warranty transactions to consulting, CRM services and individual interface programming, we offer a solution that fits your needs.

Full control, anywhere and at any time

RTS - Repair Tracking Service

The Re­pair Tra­cking Service Sys­tem enables all service pro­ces­ses and data to be re­cor­ded, struc­tured and mo­ni­tored. The soft­ware-as-a-service so­lu­tion enables tran­spa­rent con­trol and auto­ma­tion of all service pro­ces­ses, in­clu­ding the con­trol of lo­gis­tics, work­shop and other service pro­vi­ders.

NO FEAR OF RECALLS

RMS – Recall Management System

With our RMS stand-alone so­lu­tion, all pro­ces­ses of a re­call, from the col­lec­tion of cus­to­mer and pro­duct data, to the col­lec­tion or dis­po­sal of the de­fec­tive goods, to the cus­to­mer so­lu­tion (e.g. re­pair or ex­change), can be centrally con­trolled and mo­ni­tored.

INFORM, ORDER AND REPAIR

ISS - Information & Service Suite

The clas­sic InfoTip com­mu­ni­ca­tion sys­tem for data ex­change be­tween spe­cia­list work­shops and brand ma­nu­fac­tu­rers in the CE in­dus­try is available in two variants: ISS for di­rect on­line access to all da­ta stocks, and IT2001 as a client and ser­ver app­lic­ation in which the de­sired da­ta is stored off­line on your com­pu­ter.
At the same time, InfoTip ISS has been sup­por­ting work­shop ope­ra­tions for many years in carrying out de­cen­tra­lized re­pairs.

RELIABLE PROCESSING OF PAYMENT TRANSACTIONS

Payment processing

We as­sist you in the settle­ment of war­ran­ty pay­ments, lump sums or other pay­ments re­la­ted to pro­ces­ses by hand­ling them fiduciary.