Smart and Secure Service Solutions
We have been making sales and service digital, efficient, and customer friendly for more than 25 years. As a leading provider, we have successfully completed more than 500 projects, from mid-sized companies to multinational corporations. Make your sales process digital, from the lead to the offer. Automate warranties, repair, replacements, cash back, and handling fees. Centralize sales and service with Salesforce Clouds.
INFOTIP SERVICE GMBH
Your Advantage: The Highest Expertise for Outstanding Results
InfoTip gives you a wealth of experience combined with the highest expertise. It includes our market-leading solutions RTS (Repair Tracking Service), RMS (Recall Management System), and WMS (Workshop Management System) as well as our know-how in the entire Salesforce Multi-Cloud portfolio.
How You’ll Benefit:
Customized Processes
Together with you, we tailor digital service and sales processes to fit your needs – instead of standard solutions, we offer workflows and customer journeys that specifically support your business.
High-Performance Software Solutions
RTS, RMS, WMS, and Salesforce give you the freedom to map your individual sales and service processes on a single, sustainable platform and to automate it consistently.
More Than 25 Years of Experience and Know-How
The highest expertise, many years of tested best practices, and consulting that goes beyond the software: Our specialists know the challenges of your industry and have the best solutions.
Our Services
We specialize in our proprietary products RTS (Repair Tracking Service), RMS (Recall Management System), and WMS (Workshop Management System), and we possess the know-how to manage the entire Salesforce Multi-Cloud portfolio. We are, therefore, able to seamlessly cover all sales, service, and logistics processes that can be digitized. Are you ready to get started?
RTS – Repair Tracking Service
Our RTS SaaS solution allows you to record, structure, and monitor all actions and data for repairs and service cases. Including connecting customers, logistics companies, workshops, and other partners. We’ll assist you with everything from consultation and implementation to onboarding.
RMS – Recall Management System
This stand-alone solution controls and monitors product recalls – from recording customer and product data and retrieving or disposing of defective products to processing repairs, replacements, and more. We configure the RMS individually to your processes, wishes, and requirements.
WMS Workshop Management System
This all-in-one solution automates all repair center processes from order management and inventory control to invoicing – centrally in Salesforce. No more tool chaos and system interruptions. For faster turnaround times, full transparency, and higher margins in your repair center.
Salesforce – Consultation and Implementation
Real-time transparency and 360° customer view of all interactions, channels, and parties involved in the process: enough with data silos, system interruptions, and time-consuming routine tasks. As Salesforce Partner of the Year 2025, we implement the entire Salesforce Multi-Cloud portfolio.
InfoTip – Because We Can
We are a world market leader in the digitalization of sales and software processes. Our solutions are being used in 80 countries in 38 languages. They help to define the industry standards for CE products.
25 Years of Service Digitalization
In 25 years, we have become a world market leader in the digitalization of service processes. Our client base extends from small and mid-sized enterprises to global players like Bosch, Samsung, and Sony.
Consultation on Equal Footing Instead of Sales
We advise you plainly and with a clear focus on your goals. We are flexible when it comes to your wishes, and we communicate clearly and on equal footing. We take care to implement what we plan together. At
the same time, we remain open to new impulses and adapt flexibly to changing requirements over the course of the project.
Easy Implementation: Everything From a Single Source
From consultation and implementation to training; from sales and service to logistics processes; from process analysis and process planning to software: We’re your one-stop shop for your sales and service digitization needs – your constant contact partner plus.
Some Customers That Have Successfully Digitized Their Service With Us
We help you digitalize your sales and service processes – making them more efficient, transparent, and customer friendly.
Services
InfoTip Service
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