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InfoTip Service GmbH

Smart and Secure Service Solutions

For us, everything revolves around the digitization of service processes. With our products and services, we make service and customer service processes more transparent, faster and more efficient. From warranty, repair and replacement processes to cashback campaigns and the fiduciary payment of handling fees - our digital solutions enable you to cover all your service processes holistically.

Full control, anywhere and at any time

RTS - Repair Tracking Service

The Repair Tracking Service System enables all service processes and data to be recorded, structured and monitored. The software-as-a-service solution enables transparent control and automation of all service processes, including the control of logistics, workshop and other service providers.

RTS MODULE IN YOUR CORPORATE DESIGN

End customer portals -
Seamless Customer Experience

Together we create a portal for your end customers to order repairs and service cases.

For easy management of your service processes, we develop an end customer portal where end users can enter and track repair orders. The InfoTip RTS system works in the back end in an individual design and enables the secure control and processing of all service orders.

ALL DATA AND SERVICE PROCESSES AT A GLANCE

InfoTip RTS – Salesforce Integration

InfoTip offers a pre-build direct Salesforce Integration with the InfoTip Repair Tracking Service (RTS) in form of a managed packaged with on-platform reporting, logging and customization capabilities.

NO FEAR OF RECALLS

RMS – Recall Management System

With our RTS stand-alone solution, all processes of a recall, from the collection of customer and product data, to the collection or disposal of the defective goods, to the customer solution (e.g. repair or exchange), can be centrally controlled and monitored.