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InfoTip Service GmbH

Smart and Secure Service Solutions

For us, every­thing re­volves around the di­gi­ti­za­tion of service pro­ces­ses. With our pro­ducts and services, we make service and cus­to­mer service pro­cesses more trans­pa­rent, faster and more effi­cient. From war­ran­ty, re­pair and re­place­ment pro­ces­ses to cash­back cam­paigns and the fiduciary pay­ment of hand­ling fees - our digital so­lu­tions enable you to cover all your service pro­cesses ho­lis­tically.

Full control, anywhere and at any time

RTS - Repair Tracking Service

The Re­pair Tra­cking Service Sys­tem enables all service pro­ces­ses and data to be re­cor­ded, struc­tured and mo­ni­tored. The soft­ware-as-a-service so­lu­tion enables tran­spa­rent con­trol and auto­ma­tion of all service pro­ces­ses, in­clu­ding the con­trol of lo­gis­tics, work­shop and other service pro­vi­ders.

RTS MODULE IN YOUR CORPORATE DESIGN

End customer portals -
Seamless Customer Experience

To­ge­ther we cre­ate a por­tal for your end cus­to­mers to or­der re­pairs and service ca­ses.
 
For easy ma­na­ge­ment of your ser­vice pro­ces­ses, we de­ve­lop an end cus­to­mer por­tal where end users can en­ter and track re­pair or­ders. The InfoTip RTS sys­tem works in the back end in an in­di­vi­dual de­sign and enables the se­cure con­trol and pro­ces­sing of all service or­ders.

ALL DATA AND SERVICE PROCESSES AT A GLANCE

InfoTip RTS – Salesforce Integration

InfoTip offers a pre-build di­rect Salesforce In­te­gra­tion with the InfoTip Re­pair Tracking Service (RTS) in form of a ma­naged pa­cka­ged with on-plat­form re­por­ting, log­ging and cus­to­mi­za­tion ca­pa­bi­li­ties.

NO FEAR OF RECALLS

RMS – Recall Management System

With our RTS stand-alone so­lu­tion, all pro­ces­ses of a re­call, from the col­lec­tion of cus­to­mer and pro­duct data, to the col­lec­tion or dis­po­sal of the de­fec­tive goods, to the cus­to­mer so­lu­tion (e.g. re­pair or ex­change), can be centrally con­trolled and mo­ni­tored.

Everything at a glance

In our download area we provide you with information documents about our products and
services and inform you about our offer.

download area